Customer feedback

We love to hear feedback from our customers because it helps us to improve and develop our services. So, whether we’ve done something good that’s made you smile, or if you find yourself less satisfied with our service, we want to hear about it.

If you have a complaint, we’d like to think that we can deal with it in an informal way and come up with a solution that suits everyone. When this isn’t an option, you can always make a formal complaint. Click here to view our Complaints Policy Summary for Customers [pdf] 154KB.

You can send us your customer feedback in writing, face to face, over the phone or by email. Whatever methods suits you, suits us. You can also use the feedback form below.

Customer Feedback

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Petitions

We welcome the use of petitions for local issues, and will consider petitions that relate to the products and services that we provide to our communities.  You can find out more about our approach to petitions here.

Institute of Customer Services

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Customer Satisfaction

In 2016/17 we achieved a customer satisfaction rate of 95% for our services.

In 2016/17 we achieved a customer satisfaction rate of 95% for our services.